100% satisfaction guaranteed
We've been serving Dallas since 2008. Our reputation is built on results. If you're not completely satisfied, we'll make it right — no questions asked.
7 days
Reporting window
Free
Re-clean, no charge
2 hr
Email response time
How it works
Our guarantee process
Contact us within 7 days
Let us know about any concerns via phone, email, or our online contact form within 7 days of delivery.
We schedule a free retrieval
We'll arrange pickup of the items at your convenience — no special trip required on your part.
Re-cleaned at no charge
We re-clean your items to your complete satisfaction and deliver them back. No additional charges, no paperwork.
Quality control process
We don't just clean and ship. Every item passes through a structured quality control sequence before it reaches your door.
Initial inspection
Every garment inspected on arrival. Stains, damage, and care requirements documented before cleaning begins.
Expert cleaning
Trained specialists select the right method for each fabric — silk, cotton, wool, or delicate blends — using eco-friendly GreenEarth® technology.
Multi-point quality check
Each item reviewed for stain removal, pressing quality, buttons, and overall condition after cleaning.
Final packaging
Professionally packaged in breathable covers to maintain freshness during delivery.
Covered services
- Stain removal (when technically possible)
- Proper cleaning and fabric care
- Professional pressing and finishing
- Fabric color retention
- Odor removal
- Timely delivery
- Packaging quality
Free re-cleaning applies to
- Stains not fully removed
- Wrinkles or improper pressing
- Lingering odors
- Fabric care concerns
- Any quality-related issue
- Service expectations not met
Report a quality issue
Policy details
Important information
Reporting period
Quality concerns must be reported within 7 days of delivery for guarantee coverage.
Stain removal
Some stains may be permanent due to fabric type, age, or prior treatment. We'll always inform you if a stain cannot be safely removed.
Manufacturer defects
Issues from fabric defects, color bleeding, or shrinkage from manufacturer specifications are beyond our control. We inspect all items and will notify you of pre-existing conditions.
Damaged items
In the rare event of damage caused by our process, we maintain comprehensive insurance and will fairly compensate based on the item's condition and fair market value.
Care labels
We follow all manufacturer care instructions. If labels are missing or unclear, we use our best professional judgment based on fabric type and garment construction.
Experience our quality guarantee
Join thousands of satisfied customers who trust Ivy Cleaners with their garment care.