100% Satisfaction Guarantee
Your complete satisfaction is our top priority. If you're not happy with our service, we'll make it right—guaranteed.
Our Quality Promise
At Ivy Cleaners, we stand behind every service we provide with a 100% satisfaction guarantee. We've been serving Dallas since 2008, and our reputation is built on delivering exceptional results every single time.
If for any reason you're not completely satisfied with the quality of our work, simply let us know within 7 days of delivery, and we will re-clean your items at no additional charge. No questions asked.
How Our Guarantee Works
Contact Us
Within 7 days of delivery, let us know about any concerns via phone, email, or our online contact form.
We'll Retrieve
We'll schedule a free pickup of the items at your convenience—no need to make a special trip.
Re-Clean Free
We'll re-clean your items to your satisfaction at no additional charge and deliver them back to you.
Our Quality Control Process
Initial Inspection
Every garment is thoroughly inspected upon arrival. We document stains, damage, and special care requirements before cleaning begins.
Expert Cleaning
Our trained specialists use appropriate cleaning methods for each fabric type, from delicate silk to sturdy cotton, with eco-friendly GreenEarth® technology.
Multi-Point Quality Check
After cleaning, each item undergoes a detailed quality inspection. We check for stain removal, proper pressing, missing buttons, and overall condition.
Final Packaging
Items are professionally packaged in breathable covers to maintain freshness during delivery. We organize items by type for your convenience.
What's Covered by Our Guarantee
Covered Services
- • Stain removal (when possible)
- • Proper cleaning and care
- • Professional pressing and finishing
- • Fabric color retention
- • Odor removal
- • Timely delivery
- • Packaging quality
Free Re-Cleaning For
- • Stains not properly removed
- • Wrinkles or improper pressing
- • Lingering odors
- • Fabric care concerns
- • Any quality-related issues
- • Service expectations not met
Report a Quality Issue
Important Information
Reporting Period: Quality concerns must be reported within 7 days of delivery for guarantee coverage.
Stain Removal: While we use advanced techniques for stain removal, some stains may be permanent due to fabric type, stain age, or previous treatment attempts. We'll always inform you if a stain cannot be safely removed.
Manufacturer Defects: Issues related to fabric defects, color bleeding, or shrinkage from manufacturer specifications are beyond our control. We inspect all items and will notify you of any pre-existing conditions.
Damaged Items: In the rare event of damage caused by our process, we maintain comprehensive insurance and will fairly compensate based on the item's condition and fair market value.
Care Labels: We follow all manufacturer care instructions. If care labels are missing or unclear, we use our best professional judgment based on fabric type and garment construction.
Experience Our Quality Guarantee
Join thousands of satisfied customers who trust Ivy Cleaners for exceptional garment care.
Schedule Your First Pickup